Policies Guest 1. Purpose of This AgreementThe Veterans Wellness Tour program was created to support U.S. veterans and to sponsor your accommodation so that you may participate in the wellness activities included in the program. To ensure a positive, respectful, and safe experience for all participants, you must read, understand, and sign this agreement, then wait for qualification approval from The Program Administration before booking your flight. Your signature confirms that you accept all policies, rules, responsibilities, and consequences outlined in this document. Mandatory Pre-Checking Form The Pre-Checking Form is mandatory and must be completed prior to your tour. If the form has not been completed, you may be contacted through different communication channels as a reminder. Your assigned caller will also contact you to review the information provided in the form. This is important because it allows us to better understand your needs in advance and organise everything accordingly to ensure you have the best possible experience with us. 2. Program Requirements & Conduct Standards 2.1 Behavior & ConductYou agree to: Treat all staff, wellness providers, veterans, and hotel personnel with respect Avoid aggression, threats, harassment, or disruptive behavior Avoid creating drama or unnecessary conflict Follow all hotel policies and Program guidelines Maintain a cooperative, positive attitude Refrain from unsafe or disrespectful actions Leave the room intact and on time for the scheduled check-out Our shared commitment to safety, mutual respect, and program integrity is essential. Actions that compromise these standards may result in removal from the program. If you have concerns or require support to meet these standards, please contact staff as soon as possible. Violations will be reviewed and addressed in line with the program policies. 2.3 Alcohol & Substance UseLas Flores Hotel & Wellness Center maintains an alcohol- and substance-free environment during wellness hours. Intoxication that affects participation or behavior is not allowed 2.4 Guests & Unauthorized Visitors Guests must be approved Guests must sign this exact agreement Unauthorized visitors are strictly prohibited If a guest violates the rules, they will be asked to leave the premises and the veteran can be removed from The Program 2.5 Program FocusThis program is not a party trip. It is designed to support: Wellness Recovery Relaxation Stress reduction Mental and physical improvement Anyone joining for unrelated purposes will be removed from The Program. 2.6 Extra Activities and Free Time Policy Due to high demand for our services and providers we maintain a tight schedule during business hours. Veterans may enjoy personal activities outside wellness appointment hours, as long as they do not interfere with the schedule. About Extra Activities: Extra activities must only be planned during free time.Please refrain from external excursions during scheduled wellness activity hours.Extra trips must not cause fatigue, intoxication, delays, or inability to participate.If an extra activity causes you to miss or skip a wellness activity, you will be in violation of The Program.First Name *Last Name *Name of the veteran you are coming with *Initials *Sign HereYour browser does not support e-Signature field.3.Guest (Plus-One) ObligationsIf you are a guest: You must sign this agreement before approval You must follow all program rules If you violate rules, you are both subject to removal Guests must respect hotel rules, staff instructions, and behavior expectations Guests may participate in: Meals that are included with The Program Catamaran excursion Sound therapy Free time at the hotel Pool, beach, and social time Guests may NOT participate in: Wellness sessions Any included veteran-specific activities Any therapeutic sessions 3.1 Transportation Policy (Veteran Only Transportation)The Program provides transportation only for the veteran, including: Airport pickup and drop-off Transportation to scheduled wellness activities Transportation to included program events Guest Transportation Rules: Guests may join transportation only if they arrive and depart on the same flight and schedule as the veteran If a guest arrives or leaves at a different time/day, transportation is not provided Guests may use Uber for transportation 4. Financial Responsibility & CostsAlthough veterans do not pay, the program invests significantly in each participant and all must adhere to the requirements to maintain the sponsorship by the Program. 4.1 Meals Breakfast is included every morning. Depending on the day, one meal, either lunch or dinner, will also be included and served at the hotel. For the other meal, we will take you to a different restaurant every day. This will be at your own charge. 4.2 Emergency Room (ER) Visits The Program is not responsible for any ER visits or related expenses. If you choose or need to go to the ER: You are responsible for all medical/hospital bills You are responsible for transportation The Program does not reimburse ER expenses The Program is not responsible for delays or consequences This program does not include emergency medical coverage.Initials *Sign HereYour browser does not support e-Signature field.6. Disqualification PoliciesYou may be disqualified and not be able to come back on a tour by: Intoxication that disrupts participation Aggressive, disrespectful, or disruptive behavior Hotel disturbances or property damage Bringing unauthorized guests Ignoring staff instructions Engaging in unsafe, reckless, or dramatic behavior Violating transportation or guest rules Interfering with program harmony Not leaving the room upon check out If disqualified:You will not be allowed to return in a future tour 7. Hotel Check-In / Check-Out Your luggage can be kept in a safe space at the lobby before check-in and after check-out. Check-in: 4:00 PM or later Check-out: 9:00 AM or earlier If your room is not vacated by 13:00, and you are not on the premises of the hotel, and you cannot be contacted, you authorize the hotel to remove your belongings to storage until you return. Your stay at the hotel is from Tuesday to Tuesday. Check-out on your last day of tour is mandatory. 8. Participant Acknowledgment By signing, you confirm that: You have read and understand all program rules You agree to every section in this agreement You understand transportation and guest rules You understand The Program is not responsible for ER visits You understand that having prohibided behavior will result in disqualification and charges You will follow all expectations during the tour Thank you for your participation in the program.Today's Date *Signature *Sign HereYour browser does not support e-Signature field.Submit
