These Terms of Use (“Terms”) govern the access to and use of the services, websites, portals, communication systems, applications, and related platforms (“Services”) provided by Veterans Care International (VCI) (“Company,” “we,” “our,” or “us”). By accessing or using our Services, you (“User,” “Customer,” “Client,” or “Contact”) acknowledge that you have read, understood, and agreed to be bound by these Terms. These Terms are designed to support compliance with applicable privacy and data protection regulations, including but not limited to:

• The General Data Protection Regulation (“GDPR”)
• The California Consumer Privacy Act (“CCPA”), as amended by the CPRA
• The Health Insurance Portability and Accountability Act (“HIPAA”), where applicable

1. Scope of Services

The Company provides communication, customer engagement, CRM, automation, customer support, telecommunications, analytics, and related digital services through platforms including but not limited to:

• Zoho CRM
• JustCall

The Services may include:

• Customer relationship management
• Call handling and telephony
• SMS and messaging services
• Appointment scheduling
• Customer support communications
• Marketing and engagement automation
• Contact management
• Reporting and analytics

2. Acceptance of Terms

By accessing, registering for, interacting with, or using our Services, you agree to:

• Comply with these Terms
• Comply with all applicable laws and regulations
• Use the Services only for lawful purposes
• Provide accurate and current information

If you do not agree with these Terms, you must discontinue use of the Services immediately.

3. Eligibility

You represent and warrant that:

• You are at least 21 years old or the age of majority in your jurisdiction
• You possess legal authority to enter into binding agreements
• You will not use the Services in violation of any applicable law or regulation

4. Permitted Use

You agree to use the Services solely for legitimate and authorized purposes. You shall not:

• Use the Services for fraudulent or deceptive activities
• Attempt unauthorized access to systems or accounts
• Interfere with platform security or operations
• Upload malicious code, malware, or harmful content
• Use the Services to transmit unlawful, abusive, discriminatory, or prohibited material
• Violate telecommunications or anti-spam regulations
• Misrepresent your identity or affiliation

The Company reserves the right to suspend or terminate access for violations of these Terms.

5. Communications Consent

By providing your contact information, you expressly consent to receive communications through:

• Phone calls
• SMS or text messages
• Emails
• Automated notifications
• Customer support communications

These communications may be delivered using automated technologies where permitted by law. You may opt out of non-essential communications at any time by following the unsubscribe instructions provided in the communication or by contacting us directly. Message and data rates may apply depending on your carrier.

6. HIPAA Compliance

Where the Services involve Protected Health Information (“PHI”) as defined under HIPAA, the Company implements administrative, technical, and physical safeguards designed to protect such information. Users acknowledge and agree that:

• HIPAA protections apply only where legally applicable
• The Company will process PHI solely for authorized purposes
• Access to PHI is restricted to authorized personnel
• Reasonable safeguards are maintained to prevent unauthorized disclosure

If required, a separate Business Associate Agreement (“BAA”) may govern HIPAA-regulated activities. Nothing in these Terms shall be interpreted as expanding HIPAA obligations beyond those required by applicable law.

7. Privacy and Data Protection

The Company processes personal information in accordance with applicable privacy laws, including GDPR and CCPA. Details regarding:

• Collection of personal data
• Data usage practices
• Legal basis for processing
• International transfers
• Consumer privacy rights
• Security safeguards
• Cookies and tracking technologies

are described in our Privacy Policy. Data retention periods, deletion procedures, archival practices, and disposal standards are described in our Data Retention Policy. By using the Services, you acknowledge and agree to those policies.

8. GDPR Rights

Where GDPR applies, users may have rights including:

• Right of access
• Right to rectification
• Right to erasure
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent
• Right to lodge complaints with supervisory authorities

Requests relating to GDPR rights may be submitted using the contact methods identified in the Privacy Policy.

9. CCPA Rights

California residents may have rights under the CCPA/CPRA, including:

• Right to know what personal information is collected
• Right to request deletion
• Right to correct inaccurate information
• Right to opt out of certain data sharing practices
• Right to non-discrimination for exercising privacy rights

The Company does not sell personal information unless explicitly disclosed. Additional details are available in the Privacy Policy.

10. Intellectual Property

All content, systems, software, designs, trademarks, logos, workflows, documentation, and materials associated with the Services are owned by the Company or its licensors and are protected under intellectual property laws. Users may not:

• Copy or reproduce materials without authorization
• Reverse engineer systems
• Modify proprietary software
• Distribute protected content
• Create derivative works without written permission

All rights not expressly granted are reserved.

11. Third-Party Services

The Services may integrate with third-party platforms, providers, or technologies including:

• Zoho CRM
• JustCall
• Telecommunications providers
• Cloud hosting providers
• Analytics and automation platforms

The Company is not responsible for the practices, availability, or policies of third-party services. Use of third-party services may also be subject to separate terms and privacy policies maintained by those providers.

12. Security

The Company implements commercially reasonable security measures designed to protect systems and information from unauthorized access, disclosure, alteration, or destruction. However, no electronic transmission or storage system can be guaranteed to be completely secure. Users are responsible for:

• Maintaining credential confidentiality
• Using strong passwords
• Protecting account access
• Reporting suspected unauthorized activity immediately

13. Service Availability

The Company does not guarantee uninterrupted or error-free availability of the Services. Services may be suspended temporarily for:

• Maintenance
• Security updates
• Infrastructure upgrades
• Emergencies
• Third-party outages

The Company reserves the right to modify or discontinue portions of the Services at any time.

14. Disclaimer of Warranties

To the maximum extent permitted by law, the Services are provided on an “AS IS” and “AS AVAILABLE” basis. The Company disclaims all warranties, express or implied, including but not limited to:

• Merchantability
• Fitness for a particular purpose
• Non-infringement
• Accuracy or reliability
• Continuous availability

The Company does not warrant that the Services will be error-free, secure, or uninterrupted.

15. Limitation of Liability

To the fullest extent permitted by law, the Company shall not be liable for:

• Indirect damages
• Incidental damages
• Consequential damages
• Loss of profits
• Loss of business opportunities
• Loss of data
• Service interruptions

The total liability of the Company arising out of or relating to the Services shall not exceed the amount paid by the user to the Company during the twelve (12) months preceding the claim, unless otherwise required by law.

16. Indemnification

You agree to indemnify, defend, and hold harmless the Company, its affiliates, officers, employees, contractors, and partners from claims, liabilities, damages, losses, and expenses arising from:

• Your use of the Services
• Violation of these Terms
• Violation of applicable law
• Infringement of third-party rights

17. Suspension and Termination

The Company reserves the right to suspend or terminate access to the Services at its discretion, including for:

• Violations of these Terms
• Security concerns
• Fraudulent activity
• Legal or regulatory requirements
• Abuse of the platform

Termination does not waive obligations accrued prior to termination.

18. International Use

The Services may be accessed from multiple jurisdictions. Users are responsible for compliance with local laws applicable to their use of the Services. Where required by law, appropriate safeguards for international data transfers will be implemented.

19. Governing Law

These Terms shall be governed by and construed in accordance with the laws applicable in the jurisdiction in which the Company operates, without regard to conflict of law principles. Any disputes arising from these Terms shall be resolved through the competent courts of the applicable jurisdiction unless otherwise required by law.

20. Changes to These Terms

The Company reserves the right to update or modify these Terms at any time. Updated versions will become effective upon publication unless otherwise stated. Continued use of the Services after modifications constitutes acceptance of the revised Terms.

21. Contact Information

For questions regarding these Terms, privacy matters, compliance requests, or legal notices, users may contact the Company through the official communication channels provided below. Privacy and Compliance Department Email: privacy@veteranscareinternational.com Phone: +1 (855) 637-0884 Address: Avenida Alemania, Bavaro, Punta Cana 23301, Dominican Republic Additional details regarding privacy practices and data retention procedures are available in the Company’s:

• Privacy Policy
• Data Retention Policy