Policies Form 1. Purpose of This AgreementThe Veterans Wellness Tour program was created to support U.S. veterans and to sponsor your accommodation so that you may participate in the wellness activities included in the program. To ensure a positive, respectful, and safe experience for all participants, you must read, understand, and sign this agreement, then wait for qualification approval from The Program Administration before booking your flight. Your signature confirms that you accept all policies, rules, responsibilities, and consequences outlined in this document. Mandatory Pre-Checking Form The Pre-Checking Form is mandatory and must be completed prior to your tour. If the form has not been completed, you may be contacted through different communication channels as a reminder. Your assigned caller will also contact you to review the information provided in the form. This is important because it allows us to better understand your needs in advance and organise everything accordingly to ensure you have the best possible experience with us. 2. Program Requirements & Conduct Standards2.1 Participation in Wellness ActivitiesYou agree to: Participate in the scheduled wellness activities included in the program Arrive on time and be prepared Follow instructions from program staff 2.2 Behavior & ConductYou agree to: Treat all staff, wellness providers, veterans, and hotel personnel with respect Avoid aggression, threats, harassment, or disruptive behavior Avoid creating drama or unnecessary conflict Follow all hotel policies and Program guidelines Maintain a cooperative, positive attitude Refrain from unsafe or disrespectful actions Leave the room intact and on time for the scheduled check-out Our shared commitment to safety, mutual respect, and program integrity is essential. Actions that compromise these standards may result in removal from the program. If you have concerns or require support to meet these standards, please contact staff as soon as possible. Violations will be reviewed and addressed in line with the program policies. 2.3 Alcohol & Substance UseLas Flores Hotel & Wellness Center maintains an alcohol- and substance-free environment during wellness hours. Intoxication that affects participation or behavior is not allowed 2.4 Guests & Unauthorized Visitors Guests must be approved Guests must sign this exact agreement Unauthorized visitors are strictly prohibited If a guest violates the rules, they will be asked to leave the premises and the veteran can be removed from The Program 2.5 Program FocusThis program is not a party trip. It is designed to support: Wellness Recovery Relaxation Stress reduction Mental and physical improvement Anyone joining for unrelated purposes will be removed from The Program. 2.6 Extra Activities and Free Time Policy Due to high demand for our services and providers we maintain a tight schedule during business hours. Participants may enjoy personal activities outside wellness appointment hours, as long as they do not interfere with the schedule. About Extra Activities: Extra activities must only be planned during free time.Please refrain from external excursions during scheduled wellness activity hours.Extra trips must not cause fatigue, intoxication, delays, or inability to participate.If an extra activity causes you to miss or skip a wellness activity, you will be in violation of The Program.First Name *Middle NameLast Name *Initials *Sign HereYour browser does not support e-Signature field.3.Guest (Plus-One) ObligationsIf you bring a guest: Your guest must sign this agreement before approval Your guest must follow all program rules If your guest violates rules, you are both subject to removal Guests must respect hotel rules, staff instructions, and behavior expectations Guests may participate in: Meals that are included with The Program Catamaran excursion Sound therapy Free time at the hotel Pool, beach, and social time Guests may NOT participate in: Wellness sessions Any included veteran-specific activities Any therapeutic sessions 3.1 Transportation Policy (Veteran Only Transportation)The Program provides transportation only for the veteran, including: Airport pickup and drop-off Transportation to scheduled wellness activities Transportation to included program events Guest Transportation Rules: Guests may join transportation only if they arrive and depart on the same flight and schedule as the veteran If a guest arrives or leaves at a different time/day, transportation is not provided Guests may use Uber for transportation Initials *Sign HereYour browser does not support e-Signature field.4. Financial Responsibility & CostsAlthough veterans do not pay, the program invests significantly in each participant and all must adhere to the requirements to maintain the sponsorship by the Program. 4.1 Daily Cost Breakdown All those costs are covered by sponsors to allow you to attend the wellness tour. Not participating will result in the lost of this privilege. Hotel stay : $120/nightTransportation: $10-45 per tripMeals: $10-30 per mealAdministrative operations: $10Program management: $25Total Per Day: $175-260 USD per day sponsorship 4.2 Meals Breakfast is included every morning. Depending on the day, one meal, either lunch or dinner, will also be included and served at the hotel. For the other meal, we will take you to a different restaurant every day. This will be at your own charge. 4.3 Credit Card AuthorizationBy signing this agreement, you authorize The Program to charge the credit/debit card you provide for: Non-participation Damages Excessive cleaning Guest misconduct Additional expenses caused by your actions 4.4 Emergency Room (ER) Visits The Program is not responsible for any ER visits or related expenses. If you choose or need to go to the ER: You are responsible for all medical/hospital bills You are responsible for transportation The Program does not reimburse ER expenses The Program is not responsible for delays or consequences This program does not include emergency medical coverage. 4.5 200$ Security DepositA 200$ hold will be placed on your card at check in as a security deposit for your room. It will be released after check-out.Initials *Sign HereYour browser does not support e-Signature field.5. Choosing Not to ParticipateChoosing not to participate in the scheduled wellness appointments — for any reason other than a verified emergency — results in loosing your sponsorship for your accomodations: A charge of $120 USD for that day´s accomodations The amount will be taken from your 200$ deposit Examples that do not exempt you: Oversleeping Forgetting Not answering calls Intoxication Personal drama Not wanting to attend Being lateThere are no exceptions. This protects the program structure and operational costs. 6. Disqualification PoliciesYou may be disqualified and not be able to come back on a tour by: Choosing not to participate in wellness activities Intoxication that disrupts participation Aggressive, disrespectful, or disruptive behavior Hotel disturbances or property damage Bringing unauthorized guests Ignoring staff instructions Engaging in unsafe, reckless, or dramatic behavior Violating transportation or guest rules Interfering with program harmony Not leaving the room upon check out If disqualified:You will not be allowed to return in a future tour 6. Qualification Requirement Before Booking a FlightTo join the program, you must: Initial phone call with your contact person Submit your documents ( DBL, DD214, PICTURE ID ) Sign this agreement Receive official approval Book your flight in the 24 hours after approval .You will not loose your approval if you do not buy the ticket right away, but you will have to ask again when you are ready, because the tour might be full then.If you book a flight without prior approval, The Program can decline access due to limited capacity. Initials *Sign HereYour browser does not support e-Signature field.6. Qualification Requirement Before Booking a FlightTo join the program, you must: Initial phone call with your contact person Submit your documents ( DBL, DD214, PICTURE ID ) Sign this agreement Receive official approval Book your flight in the 24 hours after approval .You will not loose your approval if you do not buy the ticket right away, but you will have to ask again when you are ready, because the tour might be full then.If you book a flight without prior approval, The Program can decline access due to limited capacity. 7. Hotel Check-In / Check-Out Your luggage can be kept in a safe space at the lobby before check-in and after check-out. ● Check-in: 4:00 PM or later ● Check-out: 9:00 AM or earlier If your room is not vacated by 13:00, and you are not on the premises of the hotel, and you cannot be contacted, you authorize the hotel to remove your belongings to storage until you return. Your stay at the hotel is from Tuesday to Tuesday. Check-out on your last day of tour is mandatory. 8. Participant Acknowledgment By signing, you confirm that: You have read and understand all program rules You agree to every section in this agreement You accept financial responsibility if non compliant You understand transportation and guest rules You understand The Program is not responsible for ER visits You understand that having prohibided behavior will result in disqualification and charges You will follow all expectations during the tour Thank you for your participation in the program.Signature *Sign HereYour browser does not support e-Signature field.Today's Date *Submit